Big data delivers massive insight into almost any industry. There are trends around every corner, giving information for what you need now, what you may need later, and discoveries you didn’t know could exist. The same benefits are delivered to the legal industry.
Whether you’re trying to figure out how different real estate aspects, such as natural resources and zoning or figuring out how a crime connects different data, Artificial Intelligence (AI) is there.
Here are a few ways that AI is having an impact on the legal industry.
Discovering Trends with Less Resources
The first benefit is doing the heavy lifting for easy tasks that require a lot of administrative work. Filing forms, tagging images or text with labels, creating categories, or making comparisons is the easiest area for AI.
The most vital part of handling intake is creating context. Creating labels is an important part of the context, and can be used to help legal professionals sift through vast seas of data to get what they want–without getting rid of seemingly useless, but potentially valuable data.
Connecting Legal Professionals and Clients through AI Customer Service
Someone needs a lawyer somewhere, and commercials aren’t the only way to connect with a lawyer. When someone is in need of legal representation, it could be due to dire straits, a major business deal, or just wanting due diligence.
What matters is experience and niche. You want a way to let potential clients know that you’re the best choice for either that niche or general legal matters.
AI is a part of customer service and customer management. It’s once again all about context; those old options that people would say or key in can now be figured out by listening to the customer.
The concept isn’t new. In fact, it’s infuriating to many people because the automated systems often can’t get the person’s words to the right issue or department. The difference between a bad system and a good system is usually AI.
A good AI or machine learning-based customer service system will have more than a word bank and a voice-to-text translator. It learns, thinks, looks through catalogs with similar terms, and interprets.
When the system is wrong, you can work with AI developers to tweak the system. The future of AI and tech improvement is here, and for legal professionals, it’s all about context.
For more information about AI and other emerging technology and their impact on the legal industry, contact a legal technology professional.